What Bugs Consumers The Most? A Lot Has To Do With Your Phone.
According to this month’s Consumer Reports there are a lot of annoyances that we have to put up with and things we don’t much like. It seems that very slow drivers, inaccurate weather forecasts and shrunken products top the list of consumer gripes. But one of the most telling indicators is that out of the 21 most annoying things we have to put up with, 7 of them are related to the telecommunications industry.
Is this mere coincidence? Of the top complaints, Consumer Reports rated these issues on a 10 point scale. Those that related to telecom were as follows:
- Hidden fees 8.9
- Not getting a human on the phone 8.6
- Cell-phone use by drivers 8.0
- Incomprehensible bills 7.8
- Unreliable Internet service 7.6
- Discourteous cell-phone use 7.6
- Unreliable cell-phone service 7.0
I didn’t include “waiting for repair people” and “Spam” as I thought that might be a stretch. Even though, fully 33% of the top annoyances are directly related to this industry. Unfortunately, things aren’t about to get any better, it’s no wonder our clients can get so exasperated!
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Benny Carreon is the President and CEO of GrayBear Resources Group. GBR is a next-generation telecommunications consulting firm. We aren't a telephone company's vendor disguising itself as a consultant. We don't sell carrier products that would conflict with out mission - our goal is to work for our clients by reducing costs, streamlining services, eliminating waste and fraud while providing the least disruption to your business.
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