Verizon Overcharging Tactics Will Be Investigated By The FCC

Posted by Benny on Oct 4th, 2010 | no comments

The FCC indicated that they will be investigating Verizon for allegedly wrongly or incorrectly charging customers for data or internet use.

“‘We can confirm reports of an FCC investigation into mystery fees that appeared on Verizon Wireless bills costing over 15 million Americans tens of millions of dollars,’ Michele Ellison, FCC enforcement bureau chief, said in a statement.”

The charges amount to from $2.00 – $6.00 and according to CNBC :

“The affected customers did not have data usage plans, which allow access to the Internet, and were charged because of exchanges initiated by software built into their phones, Verizon said.”

Errors can occur inadvertently or overtly, it is ultimately the end-user’s responsibility to monitor and demand that your carrier charge you only for what you’ve signed up for and pay for what you can expect to pay.

Most commonly I hear comments from clients about small charges like that not being significant to their bottom line.  Let me put it in a different way for you.

If you manage a dozen phones and were consistently overcharged just $4.00 per month, over a 3-year period that is $1,728 of waste.  Manage 200 phones?  That same time period is $28,800 wasted, when you look at 1,500 phones, we’re talking $216,000 WASTED.  We’ve seen waste in excess of 20% – 80% PER MONTH on telecom bills most people think were only slightly out of line.

Don’t let your company get taken advantage of, a telecom audit can reveal more than you could ever expect to find.

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