GrayBear Resources Group » unreliable http://www.graybearcorp.com Telecom Cost Recovery Fri, 10 Sep 2010 15:57:46 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 What Bugs Consumers The Most? A Lot Has To Do With Your Phone. http://www.graybearcorp.com/what-bugs-consumers-the-most-a-lot-has-to-do-with-your-phone/ http://www.graybearcorp.com/what-bugs-consumers-the-most-a-lot-has-to-do-with-your-phone/#comments Wed, 02 Dec 2009 18:33:26 +0000 Benny http://www.graybearcorp.com/?p=179 According to this month’s Consumer Reports there are a lot of annoyances that we have to put up with and things we don’t much like.    It seems that very slow drivers, inaccurate weather forecasts and shrunken products top the list of consumer gripes.  But one of the most telling indicators is that out of the 21 most annoying things we have to put up with, 7 of them are related to the telecommunications industry.

Is this mere coincidence?  Of the top complaints, Consumer Reports rated  these issues on a 10 point scale.  Those that related to telecom were as follows:

  • Hidden fees 8.9
  • Not getting a human on the phone 8.6
  • Cell-phone use by drivers 8.0
  • Incomprehensible bills 7.8
  • Unreliable Internet service 7.6
  • Discourteous cell-phone use 7.6
  • Unreliable cell-phone service 7.0

I didn’t include “waiting for repair people” and “Spam” as I thought that might be a stretch.  Even though, fully 33% of the top annoyances are directly related to this industry.  Unfortunately, things aren’t about to get any better, it’s no wonder our clients can get so exasperated!

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