GrayBear Resources Group » billing http://www.graybearcorp.com Telecom Cost Recovery Mon, 23 Aug 2010 21:05:11 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Frustration Dealing With Providers Summed Up http://www.graybearcorp.com/frustration-dealing-with-providers-summed-up/ http://www.graybearcorp.com/frustration-dealing-with-providers-summed-up/#comments Thu, 21 Jan 2010 14:53:47 +0000 Benny http://www.graybearcorp.com/?p=348 One of the reasons our customers hate dealing with their bills is due to the hair-pulling experience it can be working with some of these companies.  If it’s a matter of scheduling a repair, asking for assistance or trying to get a credit, you know what kind of a nightmare it can be.  A friend forwarded me this chat session from a major Internet Provider today and I had to laugh because we’ve worked with companies both big and small that seem to relish in frustrating their customers.  However, it does sum up what people have to deal with when it comes to working with your carriers on resolving billing issues for example.  It doesn’t matter how big or little your bill might be, tell me this doesn’t hit home just a little bit now?

Dealing with your carriers can be absolutely maddening

Why do most people dread having to deal with their carriers and providers?

Having to work with your suppliers can be a bit of a daunting task.  In working with a major client, they indicated that they thought that they were a “big” account that had special access to their very own customer service rep who was supposed to take care of them, when in actuality their carrier lumped them into a group of accounts where they were one of over 250 accounts each customer service rep maintains.  How often do you think that customer was actually proactively called?  (Zero was my client’s recollection – just for the record)

So… how do you like dealing with communications vendors?  Imagine what your employees or worse – YOU would have to deal with when it comes to a working with a really large bill, like your company’s for instance.  Let us deal with it.

(If anyone know who might have had this experience, let me know – I’d like to acknowledge them)

]]> http://www.graybearcorp.com/frustration-dealing-with-providers-summed-up/feed/ 0 What Bugs Consumers The Most? A Lot Has To Do With Your Phone. http://www.graybearcorp.com/what-bugs-consumers-the-most-a-lot-has-to-do-with-your-phone/ http://www.graybearcorp.com/what-bugs-consumers-the-most-a-lot-has-to-do-with-your-phone/#comments Wed, 02 Dec 2009 18:33:26 +0000 Benny http://www.graybearcorp.com/?p=179 According to this month’s Consumer Reports there are a lot of annoyances that we have to put up with and things we don’t much like.    It seems that very slow drivers, inaccurate weather forecasts and shrunken products top the list of consumer gripes.  But one of the most telling indicators is that out of the 21 most annoying things we have to put up with, 7 of them are related to the telecommunications industry.

Is this mere coincidence?  Of the top complaints, Consumer Reports rated  these issues on a 10 point scale.  Those that related to telecom were as follows:

  • Hidden fees 8.9
  • Not getting a human on the phone 8.6
  • Cell-phone use by drivers 8.0
  • Incomprehensible bills 7.8
  • Unreliable Internet service 7.6
  • Discourteous cell-phone use 7.6
  • Unreliable cell-phone service 7.0

I didn’t include “waiting for repair people” and “Spam” as I thought that might be a stretch.  Even though, fully 33% of the top annoyances are directly related to this industry.  Unfortunately, things aren’t about to get any better, it’s no wonder our clients can get so exasperated!

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