Frustration Dealing With Providers Summed Up

Posted by Benny on Jan 21st, 2010 | no comments

One of the reasons our customers hate dealing with their bills is due to the hair-pulling experience it can be working with some of these companies.  If it’s a matter of scheduling a repair, asking for assistance or trying to get a credit, you know what kind of a nightmare it can be.  A friend forwarded me this chat session from a major Internet Provider today and I had to laugh because we’ve worked with companies both big and small that seem to relish in frustrating their customers.  However, it does sum up what people have to deal with when it comes to working with your carriers on resolving billing issues for example.  It doesn’t matter how big or little your bill might be, tell me this doesn’t hit home just a little bit now?

Why do most people dread having to deal with their carriers and providers?

Having to work with your suppliers can be a bit of a daunting task.  In working with a major client, they indicated that they thought that they were a “big” account that had special access to their very own customer service rep who was supposed to take care of them, when in actuality their carrier lumped them into a group of accounts where they were one of over 250 accounts each customer service rep maintains.  How often do you think that customer was actually proactively called?  (Zero was my client’s recollection – just for the record)

So… how do you like dealing with communications vendors?  Imagine what your employees or worse – YOU would have to deal with when it comes to a working with a really large bill, like your company’s for instance.  Let us deal with it.

(If anyone know who might have had this experience, let me know – I’d like to acknowledge them)

Leave a Reply

Click here to cancel reply.

Name (required)

Mail (will not be published) (required)

Website