Verizon Overcharging Tactics Will Be Investigated By The FCC
The FCC indicated that they will be investigating Verizon for allegedly wrongly or incorrectly charging customers for data or internet use. “‘We can confirm reports of an FCC investigation into mystery fees that appeared on Verizon Wireless bills costing over 15 million Americans tens of millions of dollars,’ Michele Ellison, FCC enforcement bureau chief, said [...]
More Confusion Come, Verizon Prepared To Introduce New Data Plans
We regularly talk with clients that find their telecom bills to be frustrating to decipher and understand. Our clients simply don’t have the time or feel that it is worth their effort to spend 10 – 20 plus hours reviewing their bills. Understandably, after diligent review and scrutinizing – most businesses throw their hands in [...]
Fees and Other Charges on Your Telecom Bill – What’s Legit?
Ask anybody who pays a telecom bill, be it an individual paying for one Plain Ole’ Telephone line or if you manage thousands of phone bills, the bits and pieces of the bill that can drive anybody crazy are those “other” fees. Usage fees (what?), government taxes (don’t like them but okay), Misc fees abound. [...]
The Big Reminder – aka A Slap Across the Face
One of the things my wife likes to remind me about is that sometimes I’m a little hard-headed. As a guy, I get a little “proud” of my abilities and sometimes I forget the bigger picture. Some of you guys out there are nodding your head in agreement, I know. Take for example my latest [...]
What Do You Guys Do?
I was a party not too long ago and of course one of the questions we get asked from time-to-time is, “..so what do you do for a living?” If you’re outside of the corporate environment, it can take a minute to explain what our business is but usually we get the job done. In [...]
How Much Money Is Your Telecom Bill Leaking?
We hear many accolades for what we from our clients. The idea of being able to reduce costs, streamline and organize telecom services at ZERO COST is admittedly a pretty attractive offer and once we’re able to show them how easy it is because it requires almost no time involvement from our clients. More often [...]
The Tale of Blind Vendor Allegiance
A number of years ago when I was a young sales rep fresh in the world of telecom, I was determined to get into “that” account. You know, the prize account all sales reps dream of landing. The company that has the name on the outside of the building, the one that is in the [...]
The So-Called Telecom Luxury
Think for a moment about some of the luxuries you can spoil yourself with in your daily life. A night on the town with your husband or wife? Some upscale restaurant? How about a nice vacation? Luxuries like this are meant to spoil you because you deserve the occasional treat and escape from the every [...]
100 Mbps Internet Access? The FCC Wants It To Happen
It looks as though the FCC is looking for a big change when it comes to the speed to and increasing the number of households that would have that access to higher speed internet access. FCC chairman Julius Genachowski recently announced an effort that would target of 100 million households to get 100Mbps internet access [...]
Got a Telecom Refund Coming to You? Don’t Wait.
One of the best ways to reduce your telecom bills is simply doing a basic review of your services regularly. In my 2 decades of experience I can tell you that you have a greater than 80% chance of finding ways of reducing your costs by doing so. NOT ALL cost-corrective opportunities are easy to [...]
Benny Carreon is the President and CEO of GrayBear Resources Group. GBR is a next-generation telecommunications consulting firm. We aren't a telephone company's vendor disguising itself as a consultant. We don't sell carrier products that would conflict with out mission - our goal is to work for our clients by reducing costs, streamlining services, eliminating waste and fraud while providing the least disruption to your business.
Honesty, Integrity and Quality Service - Our pledge to you. 
