What Bugs Consumers The Most? A Lot Has To Do With Your Phone.
According to this month’s Consumer Reports there are a lot of annoyances that we have to put up with and things we don’t much like. It seems that very slow drivers, inaccurate weather forecasts and shrunken products top the list of consumer gripes. But one of the most telling indicators is that out of the [...]
Verizon Overbilling By Design Part 2
Last week I mentioned that Verizon has decided to not only create unnecessary complexity for their customers by changing their service offerings by doubling early-termination fees, and complicating their data plans. It seems that New York Times Technology columnist David Pogue also agrees. One observant reader indicated that on his Verizon bill each month “he [...]
How Errors Are EASY For Phone Companies To Create For You
Here’s a silly question. How many of you out there are confused by your phone bills? Okay, I can hear the laughter out there now, but let me ask you, why do you think they’re so confusing? Certainly they don’t have to be. Most people simply dismiss this fact and say, “Everyone has to deal [...]
Giving Customers What They Want – Cheap Cell Phone Bills
Remember when your phone bills were fairly innocuous? You had a phone, dial tone and that was it. Along with the Carterfone decision changing the face of telecommunications, it also brought about new technologies and competitive services. Along with that, our bills have the ability to shoot through the roof and a family with a [...]
Using Skype For Your Business? Think Again.
When Skype was created back in 2003, it opened up a whole new world to telephony. Sure there had been earlier attempts to use the internet to move voice, but Skype was a step forward with it’s clearer voice quality, ability to have features such as voicemail, calls to any phone, video conferencing and of [...]
T-Mobile lost your data – sorry
T-Mobile is facing big trouble due to the fact that if you happened to own a Sidekick device, you may have lost all data on your phone. Contacts, meetings, phones, notes you name it, it’s gone. To help you with your loss, T-Mobile has stated that they will issue $100 credits for customers who were [...]
The Telecom Audit Lie
A few months ago, I was speaking to a sales rep for a telecom and phone vendor. She and I were talking about the varied services that they provided including providing audits for their prospects and customers. I asked her very pointedly how they did their audits, more specifically what was included in the audit. [...]
One Telecom Carrier’s Nightmare Google
Google has upended the telecom industry and every carrier in the industry is shaking in their boots. Recently, Google’s application, Google Voice was blocked from Apple’s app store allowing a myriad of applications that they claimed that are already on the iPhone. A number of the advantages that Google Voice offers would threaten carrier revenue [...]
Do You Use an iPhone? AT&T Hates You, and It Gets Worse From There…
According to PC World in an interview the AT&T Wireless’ CEO, Ralph de la Vega indicated that the amount of data used on their network has grown some 5,000 times in the last three year. However, “… all that data usage is not evenly spread across AT&T’s wireless customer base, De la Vega says–far from [...]
Slamming and Cramming – It’s not a modern dance move
Frequently we find that a “mysterious charge, especially with companies that have multiple locations or several telecom services appears on our client’s bills. They’re anything from maintenance fees, web hosting services, conference calling and long distance charge from carriers they’ve never even heard of. Unscrupulous companies and/or sales representatives will slip in a “free service” [...]
Benny Carreon is the President and CEO of GrayBear Resources Group. GBR is a next-generation telecommunications consulting firm. We aren't a telephone company's vendor disguising itself as a consultant. We don't sell carrier products that would conflict with out mission - our goal is to work for our clients by reducing costs, streamlining services, eliminating waste and fraud while providing the least disruption to your business.
Honesty, Integrity and Quality Service - Our pledge to you. 
