Frustration Dealing With Providers Summed Up
One of the reasons our customers hate dealing with their bills is due to the hair-pulling experience it can be working with some of these companies. If it’s a matter of scheduling a repair, asking for assistance or trying to get a credit, you know what kind of a nightmare it can be. A friend [...]
When Does Chasing $9.95 Per Month Cost you $300 or more?
I was on a conference call with one of my auditors and a client yesterday and we were reviewing what we’ve done for them these past few months. We covered topics such as growth strategy, category discounts, individual vs. corporate liable when an interesting topic came up. “We’ve noticed a number of $9.95 monthly charges [...]
Google’s Nexus One – Beware Problems and HUGE Termination Fees
Google entered the mobile world with the introduction of their open-source operating system dubbed Android a little over a year ago. Several phone manufacturers have jumped onboard and decided that concentrating their R&D dollars on hardware development rather than the OS shows real promise for companies like Samsung, HTC, Motorola to name a few. Recently, [...]
Just Because He’s A Technology Expert, Doesn’t Make Him A Billing Expert
The other day I was talking to a prospect about telecom and technology and how far we’ve come along in just a few years. His eyes lit up when we chatting about how the infrastructure of carriers was changing dramatically. We went on about network topology design, and telecom architecture management. When the talk shifted [...]
RIM Outage, Why Your Company Should Not Delay
Reasearch In Motion’s (RIM) Blackberry network had yet again another outage effecting users of it’s smartphone devices. For those who rely on the Blackberry this could be have been anything from slightly annoying to a major issue depending on each user’s reliance on the phone. RIM is hardly the only network that has been effected [...]
If You Have a Blackberry on Verizon – Did You Notice Something Change?
If you happen to use a Blackberry Storm 2 on Verizon’s network you just discovered how much control actually have over your choices. Where you could once search via the web using the search box and select search engines such as Google, Dictionary.com, Wikipedia etc. You now only have one choice – Microsoft’s Bing search [...]
Say Goodbye to AT&T’s Unlimited Mobile Data Plans
It was really a matter of time before this happened. The smartphone users with the flat-rate unlimited data plans of AT&T that people have become accustomed to are going to be going away in 2010. AT&T’s 3G network has had it’s pains with it’s network suffering from the increase of traffic primarily from the iPhone, [...]
What Bugs Consumers The Most? A Lot Has To Do With Your Phone.
According to this month’s Consumer Reports there are a lot of annoyances that we have to put up with and things we don’t much like. It seems that very slow drivers, inaccurate weather forecasts and shrunken products top the list of consumer gripes. But one of the most telling indicators is that out of the [...]
Benny Carreon is the President and CEO of GrayBear Resources Group. GBR is a next-generation telecommunications consulting firm. We aren't a telephone company's vendor disguising itself as a consultant. We don't sell carrier products that would conflict with out mission - our goal is to work for our clients by reducing costs, streamlining services, eliminating waste and fraud while providing the least disruption to your business.
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