Fees and Other Charges on Your Telecom Bill – What’s Legit?
Ask anybody who pays a telecom bill, be it an individual paying for one Plain Ole’ Telephone line or if you manage thousands of phone bills, the bits and pieces of the bill that can drive anybody crazy are those “other” fees. Usage fees (what?), government taxes (don’t like them but okay), Misc fees abound. [...]
The Big Reminder – aka A Slap Across the Face
One of the things my wife likes to remind me about is that sometimes I’m a little hard-headed. As a guy, I get a little “proud” of my abilities and sometimes I forget the bigger picture. Some of you guys out there are nodding your head in agreement, I know. Take for example my latest [...]
The Tale of Blind Vendor Allegiance
A number of years ago when I was a young sales rep fresh in the world of telecom, I was determined to get into “that” account. You know, the prize account all sales reps dream of landing. The company that has the name on the outside of the building, the one that is in the [...]
Got a Telecom Refund Coming to You? Don’t Wait.
One of the best ways to reduce your telecom bills is simply doing a basic review of your services regularly. In my 2 decades of experience I can tell you that you have a greater than 80% chance of finding ways of reducing your costs by doing so. NOT ALL cost-corrective opportunities are easy to [...]
Individual Liable versus Corporate Liable Phones, You Need To Consider These Six Facts.
Not too long ago I was asked about the pro and cons between corporate liable and individual liable wireless phones and what is the best way for a company to go. Mostly, I get this question because it is a way for a company to control costs and reduce the need to deal with their [...]
Voicemail 2.0
I am not a fan of voicemail. I think that the guys over at The Doghouse Diaries, captured it perfectly when it comes to the problems with retrieving messages nowadays. I’ve been accused of leaving a voicemail on my phone for days because I know who called me and I never even bothered checking what [...]
5 Free Tips: How To Reduce Your Mobile Phone Bill Today
I get asked frequently how you might be able to reduce your cell phone bills. The technological movement towards wireless is inevitable. In my estimation, within the next 10 years consumers may do away with having wired services at home altogether and in a previous article I wrote, AT&T wants out of the “traditional” telephone [...]
Frustration Dealing With Providers Summed Up
One of the reasons our customers hate dealing with their bills is due to the hair-pulling experience it can be working with some of these companies. If it’s a matter of scheduling a repair, asking for assistance or trying to get a credit, you know what kind of a nightmare it can be. A friend [...]
When Does Chasing $9.95 Per Month Cost you $300 or more?
I was on a conference call with one of my auditors and a client yesterday and we were reviewing what we’ve done for them these past few months. We covered topics such as growth strategy, category discounts, individual vs. corporate liable when an interesting topic came up. “We’ve noticed a number of $9.95 monthly charges [...]
Google’s Nexus One – Beware Problems and HUGE Termination Fees
Google entered the mobile world with the introduction of their open-source operating system dubbed Android a little over a year ago. Several phone manufacturers have jumped onboard and decided that concentrating their R&D dollars on hardware development rather than the OS shows real promise for companies like Samsung, HTC, Motorola to name a few. Recently, [...]
Benny Carreon is the President and CEO of GrayBear Resources Group. GBR is a next-generation telecommunications consulting firm. We aren't a telephone company's vendor disguising itself as a consultant. We don't sell carrier products that would conflict with out mission - our goal is to work for our clients by reducing costs, streamlining services, eliminating waste and fraud while providing the least disruption to your business.
Honesty, Integrity and Quality Service - Our pledge to you. 
